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So, after checking the inventory on a set of tires on tires-easy.com and the inventory said they had 5 tires left in the size I wanted (175-50-13) I ordered a set and instantly sent them a paypal payment through their website. The payment went through and it charged me sales tax. Well, since there are a lot of tire businesses here in Arizona I didn't think much of that. So, a week goes by and I'm wondering where my tires are. Then I get an e-mail from the company that owns Tires-Easy.com (Delticom) that states that there were insufficient funds to complete my transaction. The e-mail then gave a direct link to make another paypal payment. I took this as a red flag, and went to my paypal account by typing in paypal.com into my browser. When I checked my paypal, the history said that my payment had been processed successfully and was accepted by Delticom. So, I wrote a letter to the e-mail address that my conformation e-mail from Delticom came from telling them that I thought fraudulent activity was being conducted with their customer information. A representative of Delticom e-mailed me back and said that they would give the information to the finance department and if my payment was clear it would go to the warehouse. This was a week and a half after I had paid for my tires mind you.
Another week goes by and I get an e-mail telling me that they no longer have that size of tire, and that I could transfer the funds to an alternate size. I was pretty irritated at this time. I looked at all their tires that I may want and noticed that the prices were okay, but not good when they charged the sales tax, shipping and the "environmental fee". I then looked up the address to this business and found out they are in Oregon, which has no sales tax. and the environmental fee which is only applicable to tires sold for use in Oregon, is a dollar a tire. I asked the sales rep about this and he said that it was because they were registered in Arizona. I asked my accountant and she said that if the order was being taken in Oregon, and the payment went to an Oregon retailer (which Delticom North america is listed as retailing from Oregon, the AZ address is not a retail location) and the tires are being shipped from out of state then it is not up to Delticom to collect sales tax. She then ran the numbers and told me that their calculated sales tax was 30% high even if they were retailing from a phoenix location. I asked the sales rep about this and he just said that they are required to collect tax and wouldn't go any further. I told him that I wanted a full refund and that what they were doing was fraud.
Three days later, I still hadn't gotten my refund. It had been three weeks since I had given them money for tires that they didn't even have. I was very unhappy. So, I e-mailed them again and told them that they still hadn't sent my refund. Within a couple of hours I got an e-mail saying that my refund had been sent. I checked my paypal and they sent a partial refund. I then immediately wrote back and told about the partial refund. The sales rep wrote back (it usually takes a day for them to reply) saying that they refunded the amount that I paid them. I sent them a copy of my paypal transaction information where it gave the two figures and the "partial refund". I haven't heard back from them.
So, in conclusion, they took my money for tires they didn't have in the first place, tried to charge me bogus sales tax, kept my money for over a month and short changed me on my refund. I'm tired of dealing with this and I will never deal with Delticom again.
I only hope that I can save others from this frustration.
Another week goes by and I get an e-mail telling me that they no longer have that size of tire, and that I could transfer the funds to an alternate size. I was pretty irritated at this time. I looked at all their tires that I may want and noticed that the prices were okay, but not good when they charged the sales tax, shipping and the "environmental fee". I then looked up the address to this business and found out they are in Oregon, which has no sales tax. and the environmental fee which is only applicable to tires sold for use in Oregon, is a dollar a tire. I asked the sales rep about this and he said that it was because they were registered in Arizona. I asked my accountant and she said that if the order was being taken in Oregon, and the payment went to an Oregon retailer (which Delticom North america is listed as retailing from Oregon, the AZ address is not a retail location) and the tires are being shipped from out of state then it is not up to Delticom to collect sales tax. She then ran the numbers and told me that their calculated sales tax was 30% high even if they were retailing from a phoenix location. I asked the sales rep about this and he just said that they are required to collect tax and wouldn't go any further. I told him that I wanted a full refund and that what they were doing was fraud.
Three days later, I still hadn't gotten my refund. It had been three weeks since I had given them money for tires that they didn't even have. I was very unhappy. So, I e-mailed them again and told them that they still hadn't sent my refund. Within a couple of hours I got an e-mail saying that my refund had been sent. I checked my paypal and they sent a partial refund. I then immediately wrote back and told about the partial refund. The sales rep wrote back (it usually takes a day for them to reply) saying that they refunded the amount that I paid them. I sent them a copy of my paypal transaction information where it gave the two figures and the "partial refund". I haven't heard back from them.
So, in conclusion, they took my money for tires they didn't have in the first place, tried to charge me bogus sales tax, kept my money for over a month and short changed me on my refund. I'm tired of dealing with this and I will never deal with Delticom again.
I only hope that I can save others from this frustration.
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